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CLIENT REGISTRATION DOCUMENTS (RIGHTS & OBLIGATIONS, RISK DISCLOSURE DOCUMENT, DO'S & DON'T'S) IN VERNACULAR LANGUAGE
FINANCIAL DETAILS UPDATION FORM
GRIEVANCES REDRESSAL PROCEDURE
INVESTORS ATTENTION
MODIFICATION FORM
NOMINATION FORM
RIGHTS AND OBLIGATIONS OF STOCK BROKERS
RIGHTS AND OBLIGATIONS OF BO and DP
INTERNET & WIRELESS TECHNOLOGY BASED TRADING FACILITY PROVIDED BY MEMBERS TO CLIENT
RISK DISCLOSURE DOCUMENT FOR CAPITAL MARKET AND DERIVATIVES SEGMENTS
DO’s AND DON’Ts FOR TRADING ON THE EXCHANGE(S) FOR INVESTORS BEFORE YOU BEGIN TO TRADE
WHISTLEBLOWER POLICY - STOCK BROKER
TRADING ACCOUNT CLOSURE FORM
CLIENT CODE MODIFICATION AND ERROR CODE POLICY
SURVEILLANCE POLICY DP
SURVEILLANCE POLICY STOCK BROKER
RISK MANAGEMENT POLICY
FREEZE AND GTT
INTERNAL POLICY
TREATMENT OF INACTIVE ACCOUNT/DORMANT ACCOUNT POLICY
INVESTOR AWARNESS AND ADVISIORY
INVESTOR CHARTER - STOCK BROKER
INVESTOR CHARTER - DEPOSITORY PARTICIPANT
INVESTOR CHARTER - RESEARCH ANALYST
POLICY FOR EMP SCREENING AND TRAINING
PREFUNDED INSTRUMENT POLICY
PREVENTION OF MONEYLAUNDERING POLICY
SYSTEMS & PROCEDURES
finding out the status of the complaint
step 1
If you have any complaints or concerns, please email grievances@aionioncapital.comKindly provide a detailed description of the issue, including the date, time, persons contacted, actions taken, and any supporting documentation related to the matter.
step 2
Upon receiving your email, you will automatically receive a reply with a Ticket ID/Complaint Reference Number. Our team aims to respond within 36 hours. Please note that the response time may vary based on the nature of your complaint. You can check the status of your complaint at any time by sending an email with your Ticket ID/Complaint Reference Number.
step 3
If you are not satisfied with the resolution, you can lodge a complaint with SEBI through their SCORES portal at https://scores.sebi.gov.in/#main-content, or with the Exchange via https://investorhelpline.nseindia.com/NICEPLUS/ or https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx. When submitting your complaint, please include your Service Ticket/Complaint Reference Number.
You may also access the SMART Online Resolution of Dispute Portal at https://smartodr.in/login. For further information, you can review the SEBI ODR circular at SEBI ODR Circular.
Procedure to file a complaint on SEBI SCORES - Easy & Quick
Register on SEBI SCORES 2.0 (link).
Mandatory details for filing complaints on SCORES: Name, PAN, Address, Mobile Number, E-mail ID.
Benefits: Effective Communication, Speedy redressal of the grievances.
Click on the provided link (link) to learn about the process for submitting a complaint on the ODR platform for resolving investor grievances.
Investor Complaint Data
Stock Broker
- Monthly Compliance May 2025
- Monthly Compliance April 2025
- Monthly Compliance March 2025
- Monthly Compliance February 2025
Depository
- Monthly Compliance May 2025
- Monthly Compliance April 2025
- Monthly Compliance March 2025
- Monthly Compliance February 2025
Research Analyst
| Details of | Contact Person | Address | Contact No | Email Id |
|---|---|---|---|---|
| Client Care | Client Care Department | 3rd Floor, Meerlan Towers, No.33, Hanumantha Road, Royapettah, Chennai - 600 014 | 8939800027 Mon-Fri (9 AM to 6 PM, IST) | clientcare@aionioncapital.com |
| Grievance Redressal Officer/Compliance Officer | Ms Swati Keshari | 3rd Floor, Meerlan Towers, No.33, Hanumantha Road, Royapettah, Chennai - 600 014 | 7305088516 Mon-Fri (9 AM to 6 PM, IST)) | grievances@aionioncapital.com |
| Head of Operations | Mr Kumar Mahlingam Iyer | 3rd Floor, Meerlan Towers, No.33, Hanumantha Road, Royapettah, Chennai - 600 014 | 8925808627 Mon-Fri (9 AM to 6 PM, IST)) | kumarmahlingam.iyer@aionioncapital.com |
| Director | Mr Anish Gupta | 3rd Floor, Meerlan Towers, No.33, Hanumantha Road, Royapettah, Chennai - 600 014 | 8925808630 Mon-Fri (9 AM to 6 PM, IST)) | compliance@aionioncapital.com |
EQUITY ACCOUNT DETAILS
Kindly ensure you strictly follow the instructions provided on the Trade app and website before proceeding with your fund transfer.
Investors are requested to note that Stock broker, Aionion Capital Market Services Private Limited, is permitted to receive/pay money from/to investor through designated banks accounts only named as client bank accounts. Stock broker, Aionion Capital Market Services Private Limited, is also required to disclose these client bank accounts to the Stock Exchange. Hence, you are requested to use following client bank accounts only for the purpose of dealings in your trading account with us. The details of these client bank accounts are also displayed by Stock Exchanges on their website under “Bank Details”.
BOND DETAILS
All bond payments must be made only to the two accounts mentioned below, based on the payment amount. Please proceed with the payment only after receiving confirmation from your Relationship Manager.
Note: Payments made to any account other than the designated ones will not be accepted.
Below 2 Lakhs
| Account Number | Beneficiary Name | IFSC Code | Bank Name | Mode of Transfer | ICCL LEI Number |
|---|---|---|---|---|---|
| 57500001086245 | Indian Clearing Corporation Limited | HDFC0000060 | HDFC Bank Ltd, Fort Branch | NEFT only | - |
2 Lakhs and Above
| Account Number | Beneficiary Name | IFSC Code | Bank Name | Mode of Transfer | ICCL LEI Number |
|---|---|---|---|---|---|
| 8715962 | Indian Clearing Corporation Limited | ICLL0000001 | RBI-Fort | RTGS only | 335800EV4FPEFRWNVX08 |
Clients can easily request to freeze or unfreeze their account through the Aionion Capital app.
To do so, simply go to:
Account > Settings > Freeze Account
From this section, you can choose to freeze your account temporarily or unfreeze it whenever needed.